Frequently Asked Questions (FAQ)

Who do I consult if I think I have a problem with my gambling?

Please contact LuckyReels Customer Support via live chat in the bottom righthand corner or send an email on

Where is your company based?

The website Luckyreels.io is owned and operated by XXL Services N.V. with registration number 150358 and official corporate address Abraham de Veerstraat 9, P.O. Box 3421, Curacao. XXL Services N.V. is regulated by the GCB (Curaçao Gaming Control Board) - OGL/2024/483/0151. Pergere Ltd, reg # HE 439295 with registered address KANIKA BUSINESS CENTER, 28 Oktovriou, 317-319A, 1st floor, Office 101, Limassol, 3105, Cyprus provides payment and management services to XXL Services N.V. Payments for Skrill and Neteller customers are processed by Pergere Ltd.

Is your website licensed?

Yes, our website is licensed. This is illustrated on the homepage of the website as well as in the Terms and Conditions, where information about the relevant license is provided.

Is your website licensed?

Usually your documents start being processed right after you submitted them, but in some cases the procedure may take up to 24 hours. If you wish to know the status of your account verification, you can always contact our support department at

Register Your Wallet

First Step: To start with crypto, you need a digital wallet. We recommend Binance for its ease of use. How-To Guide: Register on Binance by following this link:

Making a Deposit with a Bank Card

Next Step: After setting up your wallet, you'll need to add funds to it. You can use your bank card for this. Step-by-Step Instructions: Learn how to buy crypto with your credit/debit card on Binance here:

The website Luckyreels.io is owned and operated by XXL Services N.V. with registration number 150358 and official corporate address Abraham de Veerstraat 9, P.O. Box 3421, Curacao. XXL Services N.V. is regulated by the GCB (Curaçao Gaming Control Board) - OGL/2024/483/0151

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contact us
support@luckyreels.ioChat Support

Pergere Ltd, reg HE 439295 with registered address KANIKA BUSINESS CENTER, 28 Oktovriou,317-319A, 1st floor, Office 101, Limassol, 3105, Cyprus provides payment and management services to XXL Services N.V. Payments for Skrill and Neteller customers are processed by Pergere Ltd.

Play responsibly and in moderation: